Volunteers of America - Behavioral Health Clinic
927 N. Pennsylvania Street, Indianapolis, Indiana 46204
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Volunteers of America Ohio and Indiana is a ministry of service dedicated to helping people reach their full potential, as an affiliate of the national nonprofit, faith-based organization founded in 1896 by Ballington and Maud Booth.
With nearly 1,000 professional employees across 65 program locations in 16 communities in Ohio and Indiana, VOA OHIN serves nearly 11,000 individuals annually through evidence-based human services programs that address health, housing, and community needs.
Guided by the mission 'To offer hope, restore dignity, and transform lives to help people reach their full potential' and a vision of a world where all people live in safety with social, emotional, and physical well-being, spiritual fulfillment, justice, and hope, the organization upholds core values of Respect & Trust, Integrity, Ministry of Service, and Creativity & Innovation.
VOA OHIN provides innovative, trauma-informed care including mental health and recovery services such as family-focused residential treatment for pregnant women and mothers with children at Fresh Start Recovery Centers, men's recovery programs for those in the criminal justice system at Turning Point, and outpatient treatment; veterans support through housing, employment, suicide prevention via the SSG Fox program, and supportive services for veteran families (SSVF); criminal justice reentry with residential programs offering case management, counseling, and job training; permanent supportive housing for those with disabilities and mental illness; transitional housing to end homelessness; senior independent living; and youth and family programs like Operation Backpack and Welcome Home Kits to foster positive development.
By focusing on the unique needs of underserved populations including veterans, ex-offenders, homeless families, individuals recovering from addictions, seniors, and those with mental health challenges, VOA OHIN empowers communities to build brighter futures through comprehensive, locally designed interventions that promote self-sufficiency, family unity, and long-term stability.
What we treat
Treatment & Programs
Levels of Care
Volunteers of America offers a flexible continuum of care that spans from intensive residential treatment to comprehensive outpatient services. Programs like Fresh Start and Turning Point meet ASAM level 3.5 criteria for residential care, providing 24/7 support. For those stepping down or seeking part-time care, their Indianapolis Outpatient Treatment Center delivers intensive outpatient (IOP) programming and medication-assisted treatment (MAT) designed to balance recovery with daily life.
Therapies
Clinicians rely heavily on evidence-based, trauma-informed methodologies to foster lasting behavioral change. The residential and outpatient programs utilize a mix of Motivational Interviewing, gender-responsive care, and integrated Medication-Assisted Treatment (MAT). Therapy sessions stretch beyond the individual, encompassing intensive family and couples counseling to rebuild fundamental support systems.
Addictions
The clinical team tackles a wide spectrum of substance use disorders, with a specialized emphasis on navigating the opioid epidemic. Treatment is specifically tailored to address both severe chemical dependencies and the underlying emotional turmoil that fuels them. Because of their deep integration with the criminal justice system and family welfare programs, they are uniquely equipped to handle complex, deeply entrenched addiction challenges.
Conditions
Mental health treatment is fully integrated into the recovery process to support individuals facing profound emotional hurdles. The licensed professionals here specialize in trauma-informed care, regularly addressing co-occurring conditions like PTSD, severe anxiety, and deep-seated depression. Their suicide prevention initiatives also provide critical crisis intervention for veterans grappling with complex dual diagnoses.
Issues
Recovery here extends far beyond clinical symptoms to address the severe life stressors that complicate sobriety. Dedicated case managers actively intervene in crises involving housing insecurity, criminal justice entanglements, and daunting child welfare (DCS) cases. The organization also provides specialized support for veterans navigating the difficult transition from military to civilian life.
Programs
This organization operates several highly distinct, branded recovery tracks to serve marginalized communities. The Fresh Start Recovery Center allows pregnant women and mothers to undergo intensive treatment without separating from their children. Meanwhile, the Turning Point Recovery Center operates as a dedicated diversion program for men entangled in the criminal justice system, prioritizing rehabilitation over incarceration.
On-site
Amenities
The environments at Volunteers of America are designed around family preservation and stability rather than luxury. At the Fresh Start locations, living spaces are explicitly set up for mothers and children to reside together, featuring comprehensive crib safety and age-appropriate play areas. Their transitional properties, like the Legacy Recovery House, provide a supportive, home-like residence where families can safely focus on healing together.
Coverage
Payment
Ensuring community access to behavioral health services is a primary financial focus for the clinic. They work extensively with government-funded health programs, accepting Medicaid, Medicare, and Tricare for military families. The facility also maintains active, in-network relationships with major private insurers, including Anthem, Aetna, United Healthcare, and MDWise.
Eligibility
Who We Serve
Volunteers of America - Behavioral Health Clinic is explicitly built to serve some of the most vulnerable and marginalized populations in Indiana. Their targeted programs prioritize homeless veterans, pregnant women, single mothers, and men transitioning out of the criminal justice system. While rooted in specialized residential care for these specific groups, the Indianapolis clinic also opens its doors to local adults and families needing standard outpatient intervention.
Age Groups
Additional Services
Wraparound support forms the backbone of the Volunteers of America approach. Clients have access to extensive practical resources, including direct court advocacy, parenting skills development, and dedicated employment training. Additionally, robust case management connects individuals with permanent housing solutions, childcare, and specialized veteran services like the SSG Fox Suicide Prevention Program.
About
Facility Info
Positioned in the heart of Indianapolis, this city-based facility operates as a core affiliate of a national faith-based nonprofit. Driven by a historic ministry of service dating back to 1896, the organization blends compassionate outreach with rigorous clinical standards. The downtown location serves as a highly accessible hub for both acute residential treatment and community-focused outpatient care.
Credentials
Accreditations
A commitment to high-quality, evidence-based care is reflected in the facility's formal credentials. They hold prestigious international accreditation from CARF and are officially certified by the Indiana Division of Mental Health Addiction (DMHA). Furthermore, their residential recovery programs are rigorously audited to meet strict ASAM level 3.5 criteria.
- 927 N. Pennsylvania Street, Indianapolis, Indiana 46204
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